Conversed.ai attracts growth capital and Michiel Mol joins our Advisory Board
We have raised growth capital from a consortium of investors from Blaricum and Oegstgeest. At the same time, we welcome entrepreneur Michiel Mol in our Advisory Board. Michiel is known from software companies such as Lost Boys, Media Republic, and Guerrilla Games and brings a wealth of experience in building and scaling technology companies.
This step gives us extra room to continue building on what we love doing most: creating AI agents that truly make a difference in practice. For our clients, their employees, and the people they help every day.
Why we keep optimizing
Launching an AI agent is one thing. Ensuring that it gets better, smarter, and more reliable every day is where the real work begins.
Many AI projects stall because the AI is insufficiently maintained and improved after launch. Knowledge changes, processes change, and customer questions change with them. When prompts do not align well with practice, knowledge bases become outdated, or answers are not structurally evaluated, the promised value fails to materialize.
That is why, since 2018, we have not only focused on implementation, but rather on continuous optimization. Through our AI Agent Optimization Studio We continuously improve our knowledge, prompts, guardrails, and feedback loops. This way, we ensure that AI agents provide reliable and relevant answers, and that our customers get more and more out of their AI investment.
From standalone chatbot to digital colleague
Our AI agents now help organizations with a wide range of processes. Not as a standalone chatbot alongside the organization, but as a digital colleague that connects to existing systems, knowledge, and work methods.
- Customer care, conversational commerce en IT and HR service desks, via chat, voice, e-mail, and tickets.
- Integrations with CRM, ERP, and e-commerce systems, and within healthcare also with electronic health records (EHRs).
- Anonymized insights from customer and employee contact, allowing teams not only to help faster, but also to see what can be improved.
This is how we create space for employees to focus on the questions and conversations where human attention makes the biggest difference.
Built for demanding industries
We do a lot of work for organizations in the occupational health and safety services, care, B2B software, e-commerce en finance. In these sectors in particular, AI must not only be smart and helpful, but also safe, reliable, and verifiable.
Therefore, we work with EU-hosted LLMs, pseudonymize personal data before sending information to a language model, and we are ISO 27001 and ISO 9001 certified. This is how organizations can deploy AI responsibly, even when privacy, data security, and compliance are essential.
Sagar as Managing Director
For many of our customers Sagar Schoneveld A familiar face for years. Over the past eight years, he helped build Conversed.ai, knows our clients, the product, and day-to-day operations inside and out, and is now becoming Managing Director.
With Sagar at the operational helm, we can serve our clients even better, respond faster to their needs, and build a product we are collectively proud of with even more focus. Founder Sander van der Kraan gets more room as a result to focus on our international expansion and the next growth phase of Conversed.ai.
In addition to Michiel Mol, our Advisory Board is being expanded with Maarten Elshove and Walter Hueber, both experienced software entrepreneurs. Their experience, network, and fresh perspective will help us even better realize the ambitions of our clients as well as those of Conversed.ai.
Michiel Mol on his decision to choose Conversed.ai: “If all providers have access to the same LLMs and 95% from the AI pilots falls through, the question isn’t who has the best AI technology, but who can actually get AI Agents up and running for the customer. Conversed.ai is part of that other 5% group, and you can see that reflected in how long customers stay with them.”
