Our solutions

For your customers

Your customers want immediate answers, even at 10 PM and in their own language. Our agents answer questions via chat, email, and voice, monitor the status of an order or request, and escalate complex cases with full context to your team. Your team has time for the conversations that make a difference.

For your employees

Employees do not like searching the intranet. Our agents answer HR and IT questions directly, from leave and claims to passwords and problems with Microsoft Teams, Slack, or Voice. They search your own documents and systems, even outside of office hours. Your service desk receives fewer repeat requests and your people get things done faster.

For your sales growth

Visitors abandon because they doubt that no one will help them in time. Our AI Agents advise on products, answer purchase inquiries, and recognize the intent to buy in every conversation, even when a customer is actually asking for a service request. Upon a purchase signal, they ask the right qualification questions and capture the lead with context in your CRM system.

For your insights

Every conversation with a customer or employee shows what could be improved. In the Conversed dashboard, you can see what customers and employees think about your products, services, and processes, by topic and over time. You see which topics improve, which deteriorate, and why. This way, you can make your product or service even better, identify problems before they escalate, and measure whether an adjustment is truly effective.

Before your knowledge (bank)

Good answers remain hidden in tickets, mailboxes, and chat logs, and your knowledge base becomes outdated as soon as no one has time to keep it up to date. The Article Architect automatically converts each answer from your customer service, IT, and HR service desk into an article via chat, voice, email, and tickets. Existing articles are supplemented, duplicates merged, and new issues documented within minutes. Your knowledge base self-maintains and simultaneously feeds your other agents with up-to-date knowledge.

AI Agents tailored to your needs

Does your process not fit into one of the five? That happens more often. Our agents run on the Conversed.ai platform and connect with the systems you already use: from ERP, EPD and CRM to e-commerce, ticketing, planning and contact center. They work through the channels your team and customers already use, such as email, chat, SMS and voice. Tell us which process takes up the most time for your team, and we’ll build the agent that fits it.