AI Ticket Agent for Xurrent
Add an AI Ticket Agent to your Xurrent environment that suggests answers under tickets from your own knowledge base articles. For faster service and support handling, while maintaining control.
BOOK A DEMO NOWCore benefits
- Ticket Agent in Xcurrent (ITSM/ESM)
- Suggested Replies for tickets
- Chat agent on your current knowledge articles
- Full insight and control over AI responses
- Extensive optimization options in the platform
Control & Safety
- Knowledge base remains under the customer's management
- AI suggests, service agent decides
- More efficient ticket handling
- ISO 9001 and ISO 27001 certified
- All LLMs run within the EU
Why you Xurrent coupled with Conversed.ai
Xurrent (formerly 4me) supports service and enterprise service management within organizations. Conversed.ai adds an AI Ticket Agent that helps your service staff respond faster and more consistently.
The Ticket Agent integrates with your current environment and handles recurring service and support requests as soon as they come in. This speeds up resolution within your existing ITSM and ESM processes. Your employees continue working in the tool they know.
With every ticket, your service agent is presented with a suggested response to use, refine, or ignore. The AI handles the groundwork, while the human retains the final decision. Speed and control go hand in hand.
Your knowledge articles remain yours and in their own place within Xurrent. Conversed.ai reads the knowledge as a source for answers but does not affect ownership. You maintain control over what is accessed.
Answers are provided via Retrieval-Augmented Generation from your current knowledge articles. This keeps the agent within your own, approved procedures and prevents fabrications. The answers grow along with the quality of your knowledge base.
Because the answer is already prepared, tickets are resolved faster and turnaround times decrease. Applicants also receive a consistent, correct answer, regardless of who handles it. Your service organization becomes faster and more predictable.