Conversed.ai specializes in optimizing the performance and accuracy of AI Agents. Conversed.ai's AI Agents automatically answer customer questions and upsell customers via Chat, Email and Voice. In addition, our AI Agents help employees with HR, IT and other questions.
More revenue, lower costs, happier employees and customers, and a more productive team is what our Chat, Mail & Voice AI Agents will bring to your organization
Conversed.ai works with best-of-breed LLMs. We integrate with Anthropic (Claude), Mistral AI, OpenAI (ChatGPT) and many other leading models, selecting the model that works best for each situation. For our voice agents we work with ElevenLabs, currently the strongest speech technology on the market. All LLMs run within Europe, and our customers' conversations are not used to train these models. This lets us provide customers and employees with 24/7 support, with the assurance that data stays in Europe.
Seamlessly integrate our AI Agents with your existing tools and platforms. We connect fluidly with the most commonly used knowledge bases, CRM systems, EHRs, e-commerce platforms, and live chat solutions – so your existing data directly fuels intelligent, 24/7 available AI Agents.
Your FAQs, internal documentation, and customer data are automatically converted into an interactive AI agent that is always up-to-date and provides immediate answers. No long implementation projects, just quick integrations that truly work.
Our AI Agents are deployable on all channels where your customers and employees are already active: Voice, Email, Websites, Apps, WhatsApp, Microsoft Teams and other popular chat platforms.
With smart AI that handles customer inquiries, collects feedback and generates leads, empowering your employees.
Make customers happy by automatically answering questions 24/7 via Chat, Voice, Email & Tickets
Increase employee productivity and job satisfaction, and make work easier by helping customers faster.
Know exactly what services and products your customers are inquiring about and what their sentiment is about these services and products
Automatically build a knowledge base and keep your knowledge articles up-to-date, with the messages you exchange with your employees or customers.
At Conversed.ai, data privacy of our AI Agents is paramount. Our AI Agents use Retrieval-Augmented Generation (RAG) and are trained with customer-specific content to provide accurate and relevant answers.
When our AI Agents communicate with employees and customers and connect to ERP, CRM, CDP and HRIS systems, personal data is processed. To ensure privacy, we anonymize all personal data before sending it to a large language model to prevent unwanted exposure.
In addition to strict compliance with GDPR and the AI Act, we are also ISO 27001 and ISO 9001 certified, ensuring maximum data security for our clients and their customers. Moreover, our built-in GDPR module allows users to easily access or delete their data on demand, ensuring compliance and transparency.
With the right AI Agent, everything runs more smoothly!
The Voice Agent answers customer and employee phone inquiries in natural, human-like speech, 24/7. No choice menus, no queue. The caller simply asks their question and immediately receives a clear answer, powered by ElevenLabs speech technology. For complex or sensitive issues, the call is seamlessly transferred to a human colleague.
The Chat Agent answers customer and employee questions automatically, 24/7. The agent bases its answers exclusively on your own content, such as knowledge articles, CRM, HRIS or ITSM systems. It can handle all questions, automate workflows and integrate with systems such as Live Chat, HR platforms and e-commerce. For complex questions, the call is transferred to a human colleague.
The Email Agent automatically reads, understands and responds to incoming emails. From frequently asked customer questions to internal requests, the agent prepares a draft response as a suggested reply that your team can review and approve before sending, or answers immediately. So you process large volumes of email without lag, with consistent and accurate responses that are always based on your own knowledge sources.
The Ticket Agent works within your existing help desk and ITSM systems such as Zendesk, TopDesk, Freshdesk or Jira. It analyzes incoming tickets and suggests suggested replies that your employees can review, modify and send. Complex issues are automatically routed to the right specialist. This makes your service desk faster and more scalable.
Conversed.ai's live chat platform works directly with our smart AI Assistants and AI Agents. If a customer has a question that the chatbot cannot answer, the chat is automatically forwarded to an assistant. If no employee is available, a note is automatically created to help later. Save money and make your customers happy with faster service!
Wondering what AI Agents do in practice? Read how our customers experience the difference.
“With AI, we want to help colleagues directly and create space for more human contact” Sagar Schoneveld (Head of Product at Conversed.ai) talks with Mitchell van der ...
What's great about Conversed.ai is that it's not just about the technology itself, but also about thinking along with you on how to make it work in practice. Our AI assistant Fay is available 24/7 to handle initial customer inquiries, allowing us to always provide an immediate first response. This enables us to react faster and frees up our employees to focus on providing in-depth customer support. Together, we've truly made progress, not just technically, but also in how to practically implement it within our teams and processes.
We chose Conversed.ai because of their expertise and innovative approach. With their support, our AI Agent Robo was integrated into our team within a few months, enabling 24/7 customer support. Our customers now get accurate answers quickly, allowing them to focus on their business. Conversed stands out for their understanding of our goals, speed and excellent communication. They made the process both effective and enjoyable.
We primarily wanted to save time on recurring questions and also saw opportunities to get more out of customer contact, towards conversion and product advice. Together with Conversed.ai, we developed our AI Assistant Marie, and training her felt like raising a digital colleague. At one point, I saw that things I had previously taught were coming back later in conversations. That's when I thought: yes, it really works. If you handle recurring questions more intelligently, you have much more time left for the things where your team truly adds value.
Building and launching AI Agents for Visma Raet with the Conversed.ai platform was fast and effective. After training and optimization, our AI Agent was live on our website within a day, supporting lead generation and improving our customers' user experience. Conversed.ai's strategic guidance allows us to track and improve performance, gather valuable insights, and continue to expand the capabilities of our AI Agent Hjelp to better meet the changing needs of our users.
By using Conversed.ai's AI Agents, DIAGEO allowed us to effectively reach and convert new customers to brands such as Johnnie Walker & Singleton. Conversational marketing is a key driver of our business growth and helps us stay at the forefront of digital transformation in our market. I definitely recommend it to other companies to work with Conversed.ai, if the goal is to increase market share and use AI Agents more effectively to achieve your targets.
