We design, develop and optimize chatbots to help global brands automate conversations with customers & employees.

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Why chatbots?

Customers are expecting excellent service from the companies they buy from or are considering buying from. They expect this service around the clock, 24/7.

In addition, employees want to be enabled to be the best employee they can be and want any requests they might have to be taken seriously and to be resolved as quickly as possible.

At the same time companies are struggling to find & retain talent to offer this service to their customers and their employees and are dealing with ever increasing prices to offer their products and services.

The obvious solution: automation through excellent chatbots, to offer great service 24/7 to both customers and employees.

Employee request automation chatbot

Through our employee chatbots, companies can empower their employee to be the most productive they can be and resolve any requests their employees might have in real time.

Customer care automation chatbot

Well designed and optimized chatbots offer companies the possibility to answer any question their customer might have, 24/7 in multiple languages on their website, in their app and across the biggest chat apps in the world.

E-commerce & lead generation automation chatbot

Through our conversational AI & chat platform, companies have a completely new way to reach their customers and sell their services & products through automated conversations.

Customer research automation chatbot

Get deep insights into who your customers are, what they think of your product, services and brand, why they visit your website and what they think of your competitors in a continuous and automated way.

Our Live Chat platform

To give your customer or employee the best possible experience, it is crucial to offer the end user an option to talk to an actual person. Our live chat portal is the perfect solution to do just that.

Reach billions of people

Billions of people chat every day, on websites and in apps of companies, on WhatsApp, on Messenger on WeChat and many more chat platforms. Talk to your customers on any channel through or chat app with the help of our chat platform.

How we work

Design

In the design phase we look how we can best tailor the chatbot to the needs of your customer and your business. What is the best way to achieve your business objectives? What KPI will we optimize the chatbot on? And how can we combine reaching your business goals with solving a problem or difficulty that your customer is experiencing? The best chatbots add value for both you and your customers.

Develop

In the develop phase start building the chatbot. We train the NLP (Natural Language Processing) of the chatbot with the right content, and we ensure the tone of voice is in sync with your brand values. Finally, we link the chatbot to your CRM system and other backend systems, that will make the chatbot smarter and more efficient in serving your customers and your business.

Deploy

In the deploy phase we first push the chatbot we have developed to staging. While on the staging, the chatbot can be tested by your team and all other stakeholders within your organization, to ensure the chatbot delivers exactly what it was designed to. Once all stakeholders are happy with the design, the chatbot is pushed live to your website, your app, or chatbot platform of your choice.

Optimize

The best chatbots are built after they go live. In the optimize phase, we look at how your customers are interacting with the chatbot and whether the chatbot is successful in achieving your business goals. We continually AB-test the content of the chatbot, we retrain the NLP (Natural Language Processing) and optimize the design & replies of the chatbot toward the KPI we have agreed upon in the design phase.

Brands that trust us

Some of our recent customers include these brands.

Join our team

Are you ready to join a fast-growing company that combines cutting edge technology with entrepreneurship and creativity?

We are always looking for talent to join our team.

We have offices in Amsterdam, the Netherlands and Ho Chi Minh, Vietnam but you can work from any location you prefer.

We are looking for entrepreneurs, who have the energy, capabilities and are not afraid to take on the responsibility of being end to end responsible for your customers and their projects. Off course you will be extensively trained, supported and coached by an experienced team.

Want to join us?

Product Specialist at Conversed.ai

  • Location: Hybrid or Remote
  • Be end to end responsible for your customers and their projects
  • Get training, support & coaching from an experienced team
  • Work with cutting edge technology within an open, entrepreneurial, and creative culture
  • Full job description
Apply here

Product Manager at Conversed.ai

  • Location: Hybrid or Remote
  • Be end to end responsible for your customers and their projects
  • Get training, support & coaching from an experienced team
  • Work with cutting edge technology within an open, entrepreneurial, and creative culture
  • Full job description
Apply here

Our Leadership Team

Specialists in conversation automation & conversational commerce

Sander van der Kraan

Chief Strategy Officer

Arnold Ligtvoet

Chief Technology Officer

Sagar Schoneveld

Head of Customer Strategy & UX