Core benefits
- Ticket Agent is participating in TOPdesk
- Suggested Replies under your tickets
- Chat agent on your TOPdesk knowledge articles
Control & Safety
- Customer retains ownership of the knowledge base
- The employee decides, the AI suggests
- Faster resolution times, consistent answers
Why you TOPdesk coupled with Conversed.ai
TOPdesk is the beating heart of many service and support departments. Conversed.ai adds an AI Ticket Agent to that, allowing your employees to work faster without giving up control.
The Ticket Agent integrates with TOPdesk and handles recurring questions as soon as a ticket comes in. This gives your service desk an extra pair of hands that immediately starts thinking along. Everything happens within the environment your team is already used to.
Under each ticket, a suggested response appears that your employee can adopt, adapt, or ignore. The AI does the preparatory work, and the human has the final say. This is how you combine speed with the assurance of human control.
Your knowledge base remains yours and under your control. Conversed.ai uses the articles as a source, but does not change ownership or location. You decide what goes into the knowledge base.
The agent exclusively draws from your TOPdesk knowledge articles via Retrieval-Augmented Generation. This ensures answers align with your own procedures and keeps fabricated information out. The quality of the answers grows along with your knowledge base.
Because standard questions are largely prepared in advance, turnaround times decrease noticeably. Furthermore, customers receive the same, correct answer everywhere, regardless of which employee handles the ticket. Your service desk becomes faster and more predictable.