ConverScribe AI Agent

You start a recording with just one click and immediately see the conversation appear as text on the screen. Each passage is timestamped so that you can later pinpoint exactly when something was said. You no longer have to type or make notes afterwards: you keep your attention on the person in front of you. As soon as you stop, the transcript is completed and the recording is ready for you to listen to again, along with the audio.

A full transcript is valuable, but no one wants to read a half-hour of text to find the core of the conversation. ConverScribe therefore writes a summary of the conversation immediately after the end of the call and gives the recording a recognizable title. You can view, copy, send by email, or use that summary as a basis for a report. In just a few seconds, you have a useful overview of what was discussed and agreed upon.

A large part of healthcare the workday is spent on documentation. After each consultation, the conversation must be finalized, put into the proper structure, and recorded in the patient file. This takes time that is not spent on the client or patient, and the work often extends into the end of the day.

With ConverScribe, you can turn an recorded consultation into a structured consultation report in one click, divided into situation, findings, advice, and agreements, and follow-up. The zorgprofessional checks the report, fills in where necessary, and sends it to the EPD or via email to the appropriate recipient. Think of a company physician who has a report ready for the employer within a minute after a sick leave consultation, or a practitioner who can immediately issue a referral. The administrative process becomes significantly shorter, and the professional has time for what really matters.

A lot of valuable knowledge is contained in the conversations your support team has every day. A customer calls about a double charge, a colleague explains how to resolve a problem, and then that knowledge disappears. With ConverScribe, you can send the transcript and summary of such a conversation with just one click to Article Architect.

Article Architect turns the conversation into a knowledge article for your central knowledge base. This way, every solution that is explained once is reusable for the entire team and for your AI Agents. In the overview of your recordings, you can immediately see which conversations are already in Article Architect.

In almost every conversation, agreements are made: someone sends a quote, a colleague seeks clarification, a referral needs to be created. With Create Requests, ConverScribe reads the conversation and extracts the action points. Those are recorded as Requests in the Conversed.ai platform, so that follow-up is visible and nothing gets left behind. A team meeting on the roadmap immediately yields a list of concrete next steps.

Not every conversation needs to go to a file or knowledge base. Sometimes you just want to email the summary to a colleague, paste it into another system, or keep the full transcript. Around the recording button you’ll find all the options together: view or copy the summary, send it by email, download the transcript, and download the audio. This way ConverScribe fits into your existing way of working, without you having to throw anything away.

All previous recordings are listed in a single overview, with title, short description, duration, and date. For each conversation, you can see the status: is the summary being finalized, is the summary ready, or is the conversation already in Article Architect. You can open a recording to listen to it again, edit the summary, or share it again. This way, you can build a searchable archive of your most important conversations without any extra effort.

Discussions often contain the most sensitive information available, especially in the healthcare. Therefore, privacy is not an afterthought in ConverScribe; it is the starting point of the design. Before a report goes to a file, the professional confirms that the client has given permission for recording and reporting. A report is not automatically sent: you read it first, adjust it where necessary, and only send it when it is correct. The professional therefore always remains ultimately responsible.

Personal data is pseudonymized before it is processed, and we adhere to the principle that directly identifiable data should remain as little as possible outside the language model. Names, BSN, birth dates, and medical details are replaced wherever possible with references, so that the model sees only what is necessary to produce a good report. Data minimization is therefore standard, and ConverScribe operates in accordance with the requirements of the GDPR and the European AI Act.

Conversed.ai is ISO 27001 and ISO 9001 certified. ISO 27001 is the international standard for information security and zorgfor a systematic approach to the confidentiality, integrity, and availability of data. ISO 9001 ensures that we deliver our services in a consistent and verifiable manner and continue to improve. ConverScribe is governed by the same management system as the rest of the Conversed.ai platform, so you have the same assurance for transcripts as for your other AI Agents.

ConverScribe is part of the Conversed.ai platform and works together with the rest of your AI environment. Conversations that are converted into knowledge articles via ConverScribe feed your Customer Service, HR, and IT AI Agents with knowledge from the real world. Those agents therefore provide better answers, and the conversations they cannot resolve themselves generate new knowledge. Action points are stored in the same platform as Requests. This creates a self-reinforcing cycle in which every conversation makes your organization a little smarter.