Project Manager Artificial Intelligence.
You are the proactive manager, planner, tracker, customer fan and go-getter. You guide A.I. projects from A to Z at a rapidly growing A.I. scale-up, with a lot of autonomy and responsibility. Getting it done, service with a smile.
Apply only if you live in the Netherlands.
Apply now What does a day look like?
A typical workday as PM
This is what a day with us looks like. You always stay one step ahead of the customer.
- 08:30
You check the outstanding customer requests and review all the projects under your management. Which customer needs direction and guidance? A customer hasn’t worked on training the A.I. for a few days, so you immediately send an update and schedule a short phone call.
- 09:30
Check-in with a customer whose A.I. assistant goes live in two weeks. You collect feedback, come back to the launch planning, and explain what they can expect during and after go-live.
- 10:30
Slack huddle with your colleagues about an AI integration project: what should the customer still deliver, and when? You report that a timeline is about to run out, with a proposal to fix it, and immediately link that back to the customer.
- 11:15
Brief briefing to the Head of Product about a customer request for a new feature.
Ms. Alpaca sees from the customer data that more customers are asking for this feature. You already know what to tell the Head of Product.
- 11:30
You are preparing the onboarding session for this afternoon.
- 12:30
Lunch.
Ms. Alpaca is analyzing the customer data in the meantime. You may have lunch.
- 13:30
You travel to a new client for the onboarding session. Together, you discuss all the terms, requirements, and wishes for the A.I. assistant that we are going to build. You explain what can and cannot be done, so that the client knows exactly what is going to happen.
- 16:00
Back home, check if the open questions about an AI integration process have been answered. Just in case, send an app message to another customer so you can be sure they will review their knowledge articles tomorrow.
- 16:30
Brief huddle with the Managing Director: you celebrate the successful onboarding and discuss where you might need some support.
Your role in clear language
You are the energetic, proactive go-to person for our customers and the link between them and our internal teams. You are responsible for the entire project process, from onboarding to go-live, and after that you remain their point of contact. An implementation takes one to three months, but going live is where the real work begins. In practice:
- You are always one step ahead of the customer: you send updates before the customer asks for them and always come up with solutions.
- You create realistic plans and coordinate timelines internally and with the customer.
- You ensure that every customer feels heard and knows exactly what they need to do, what we need to do, and when.
- You provide concrete, practical advice on how customers can get the most out of their A.I. assistant.
- You dare to say no to a customer if that is the correct answer, and you explain why.
- You share customer feedback with our developers and the Head of Product so that they can further develop the product.
- You miss opportunities to further involve customers in their A.I. journey.
- You visit customers about once a week, always within the Netherlands.
When are you successful?
When we call one of your customers, they say: “We are very satisfied with the service”.
Our test is simple. We ask them if they are happy with the service, how their expectations have been managed, and what we have delivered. And they have never had to go behind a screen to make an update themselves. As Happy As Possible.
You start with about ten customer accounts, and that number grows. You usually have a few implementations running at the same time, alongside a growing group of live customers who support you. Keeping multiple balls in the air is therefore totally your thing.
Your profile: the happy one Pro-active PM
Attitude and energy weigh more for us than your CV.
Proactivity is the most important characteristic for this role. You spot a problem and solve it before anyone notices. You send the update before the customer asks for it. You don’t have to be prompted to take the next step.
You recognize this in yourself
- Communicating clearly and quickly is your thing.
- You have a healthy obsession with managing projects like a badass.
- Structure, organization, detail work: that's you.
- You are concrete: clear agreements, clear next steps, clear deadlines.
- Getting it done makes you happy. Get things done live too.
- You are not afraid to ask for help when you need it.
Experience and languages
- 2 to 5 years of work experience as a project manager. Office experience (project manager, account manager, client service manager, traffic manager) is a plus.
- You speak and write Dutch and English fluently. Internally we work in English, with customers we speak Dutch.
- You find A.I. an interesting topic and would like to learn more about it. Experience with A.I. is a plus, but not a requirement.
Your personality
- Proactive and full of energy: you take the initiative, even when no one asks you to.
- Curious to learn: you pick up new things quickly and like to explore unfamiliar territory.
- Cheerful and happy: happy, with a smile on your face.
- CommunicativeYou react quickly.
- Positive, enthusiastic and sociable.
Less years of experience, but plenty of initiative and a hunger to learn? Then definitely apply.
Here's what you'll find cool
If you recognize yourself in this, you are in good hands with us.
- Creating structure in organized chaos.
- Talking to customers and making them happy with incredibly good service.
- Just carry out plans: doing is your way.
- Having a keen eye for detail: nothing escapes you.
- Constantly looking at how the customer operation and the project process can be improved, made smarter and more efficient, and implementing those improvements ourselves.
- Working in a growing team and a growing organization.
- Learn more about AI and work in a scale-up.
Where does this role grow from? toward?
In the coming years, this will become one of the most important and central roles within Conversed.ai. More and more customers are using our platform, and scaling up our project processes is essential for the success of customers, the platform, and the organization.
You write the playbook
We have eight years of experience with what works in AI implementations and what doesn’t. You put that into the ultimate playbook for delivery and customer growth, and keep improving it.
A clear growth path
If you want that, you’ll grow to be a Senior Project Manager and then a Head of Delivery, Operations Lead or Customer Success Director, with a team of Project Managers that you manage.
Gaining scarce experience
You are hands-on leading the rollout of A.I. assistants, at the forefront of a rapidly growing A.I. scale-up.
What we offer you?
A good salary, a lot of freedom, and the best A.I. tools to organize your own work smartly.
€ 4,200 to € 5,200 gross per month at 40 hours, depending on your experience
- 28 vacation days and 8% holiday bonuses
- NS Business Card for your entire public transport travel costs
- Mileage allowance for travel costs by car
- Laptop, mobile phone and SIM card
- Compensation for setting up your home office
- Mental well-being: unlimited coaching through OpenUp
- Autonomy and freedom to run your own shop, without hierarchy
- Work with the best AI tools to make your own work more efficient
- Growing together and building together in an A.I. scale-up
Our recruitment process
Short and concise, with quick feedback after each step.
First selection
We review your resume, your LinkedIn profile, and your answers to the questions in your application.
Short video
Through the first selection? Then you’ll receive a link via LinkedIn to answer a few open questions briefly in video.
Getting to know each other online
25 minutes via Teams with our Managing Director. You can schedule this yourself via a link. We would love to hear what drives you and where you took the initiative.
Personal interview
45 minutes in our office in Utrecht/Amsterdam, with our Managing Director and Founder. Which projects did you work on and where did you take the lead yourself?
Final with a client
You briefly chat online with one of our customers. This way you can see how the work is in practice, and we can see you in action.
We keep the process short and concise, and you get quick feedback after each step.
Coaching & support
We work openly and transparently. You get better through direct feedback, in a professional manner, and customer conversations provide you with valuable input for your own development. Every month you have a brief check-in on your development, and four times a year an extensive development conversation. Where? You choose that: in the office, in a coffee shop, or during a walk.
Mental well-being is extremely important to us. That’s why you can always access coaching and psychologists for free and without limits through OpenUp. Do you have the ambition to grow? Great! We have a personal development plan for that.
How we (collaborate)
We work in a hybrid way: one day a week we work in the office in Utrecht/Amsterdam, and about once a week you visit a client, always within the Netherlands. You set your own schedule. Please note that most clients work from Monday to Friday.
Because you conduct customer visits and work internally in Dutch and English, you can only apply for this position if you live in the Netherlands, speak Dutch fluently and have a command of English at a professional level.
Your data and privacy
We respect your privacy. Our principle is that we do not store data longer than necessary for the purpose for which we processed it. After completing the application process, we store your data for 4 weeks without your consent and for 1 year with your consent.
So please explicitly state in your email whether we may keep your data for longer than 4 weeks.
Interested? Apply quickly!
Send your motivation letter and CV to hr@conversed.ai, or apply via LinkedIn with your CV or LinkedIn profile.
Send your applicationTip from Ms. Alpaca: Tell in your email what you would tackle first in your first week. Proactivity starts with the application process.
We only consider candidates who live in the Netherlands, speak Dutch fluently and have a command of English at a professional level. If you live abroad, do not apply.