AI Agents linked to HIX
Securely connect Conversed.ai to the HIX-EPD and let AI Agents answer patient questions, including those about appointments and times. Personal data remains protected and outside the language model, according to the strictest healthcare standards.
BOOK A DEMO NOWCore benefits
- Secure connection with the HIX-EPD
- Answers patient questions about appointments and times
- Room for deeper integrations
Privacy & Security
- PII is kept out of the LLM
- Pseudonymization of personal data
- ISO-certified and GDPR-compliant
Why you HIX coupled with Conversed.ai
ChipSoft's HIX serves as the central patient record system for many healthcare institutions. Conversed.ai securely integrates with it, allowing AI Agents to answer patient questions without sensitive data ever reaching the language model.
Conversed.ai securely connects to the HIX-EPD, enabling AI Agents to work with the correct information without compromising security. The connection is built for the demands of healthcare, where trust is non-negotiable. Your existing HIX environment remains in control.
Patients can ask the AI Agent questions about their appointments, times, and availability. This unburdens your care team with common queries and provides patients with faster answers, 24 hours a day. The agent retrieves only the necessary data for this purpose.
Personal data is kept out of the language model and pseudonymized before anything is processed. Consequently, names, social security numbers, and medical data are never directly traceable, even when the agent works with sensitive information. Privacy is thus baked into the design as standard.
The processing complies with GDPR and aligns with the requirements of the European AI Act, supported by our ISO certification. This allows you to deploy AI in an environment where information security and compliance are paramount. You get the benefits of AI without compromising on the rules.
In addition to answering questions, the integration allows for deeper integrations, such as consulting and modifying appointments. This way, the AI Agent grows along with what your organization can handle and wants. You decide for yourself how far you let the automation go.