Customer service AI Agents

Customers today expect immediate answers, even outside business hours. Our Customer Care AI Agents are available 24/7 in more than 50 languages, including Dutch, English, Spanish, French, German and many others. This means that customers get immediate answers to their questions at any time, without getting stuck in a queue or having to wait until Monday morning. For your team, this means huge time savings: less busy at peak times, no more night shifts for international customers, and employees who can focus on the work that really matters. Customers who are helped immediately are happy customers, and happy customers are more loyal and generate more sales.

Our AI Agents handle more than 70% of repetitive customer queries instantly. Customers receive correct answers at lightning speed and can get on with their day immediately, with no waiting time and no frustration. The effect is immediately visible in NPS scores and customer loyalty. At the same time, your employees no longer get frustrated customers who have been on hold for 20 minutes, allowing them to focus on complex, personalized customer questions and sales opportunities. The result: higher customer satisfaction, higher employee satisfaction, more sales time, and a customer service team re-energized by their work instead of exhausted by repetitive questions.

Customers choose how to contact them. Our Customer Service AI Agents work on all major channels simultaneously: Chat on your website, Voice for phone inquiries, Email for longer requests, and Tickets within your help desk system. This ensures every customer gets a consistent experience, no matter how they contact you. When a question becomes too complex, sensitive or personal, the AI Agent seamlessly transfers the conversation to a human colleague via phone, chat or ticket, including the full context of the conversation up to that point. So your employee doesn't have to start over or have the customer repeat what has already been discussed. This ensures a fluid customer experience and efficient deployment of your team, exactly where human attention makes the difference.

You don't want an AI Agent to just say anything on behalf of your brand. That's why our Customer Service AI Agents only provide answers based on your approved content, via Retrieval-Augmented Generation (RAG). No hallucinations, no made-up product information, no outdated prices. You have complete control over what the AI can and cannot say, what tone of voice it uses, which answers are mandatorily reviewed by a human, and which topics are automatically referred. Thanks to our AI Optimization Studio, you can see in real time how the AI Agent is performing and where improvements can be made. You can validate, train and fine-tune specific responses, continuously building an AI Agent that works exactly as your brand requires.

Every customer interaction is a source of valuable insights, but that data often gets lost in hundreds of different ticketing systems, chat logs and mailboxes. Our Customer Service AI Agents aggregate all customer contacts and provide you with real-time dashboards with concrete insights: which questions are asked the most, around which products or services are the most inquiries, and what is customer sentiment by topic or product? This is golden for your marketing, product development and sales teams. For example, you can immediately discover that customers are asking massive amounts of questions about a specific product feature (opportunity for content or product improvement), or that sentiment around a new service is negative (signal for intervention). No more months of market research, but real-time insights from real customer conversations.

Our Customer Service AI Agents integrate seamlessly with the world's leading ticketing and live chat solutions. HubSpot, Zendesk, Freshdesk, Topdesk, Salesforce Service Cloud, Intercom, and many others, the AI Agent works seamlessly within your existing tooling without replacing anything. We also interface with knowledge bases such as SharePoint and Confluence, CRM systems such as HubSpot and Salesforce, e-commerce platforms such as Shopify and Magento, and industry-specific software such as healthcare EHRs (HIX, Planning Diary). Tickets are automatically created and routed, customer data is retrieved in real time, and chat history is preserved for context. Your team just keeps working in the tools they already know, while the AI Agent in the background does all the heavy lifting and keeps all the data in sync.

When 70% of repetitive questions are handled automatically, your support team gets something precious in return: time. Time to focus on high-value customer questions, on relationship building, on recognizing and exploiting upsell and cross-sell moments, on solving complex issues where a human being really makes the difference. In this way, customer service no longer becomes a cost item, but an engine for growth. In addition, the AI Agent itself can already contribute to sales by proactively recommending relevant products and services based on customer demand. A customer asking for a particular product? The AI Agent can immediately suggest complementary products. A customer who is unsure? The AI Agent can seamlessly transfer to a sales representative at the right time. The result: higher average order values, more satisfied customers, and a support team that adds much more value to your business.