AI Agents in Finance

In financial services, compliance is non-negotiable. Conversed.ai is ISO 27001 and ISO 9001 certified, meeting the strictest international standards for information security and quality management. In practice, ISO 27001 means all your customer data is processed within a strictly controlled security framework, with audit trails, access controls, and encryption at every level. Our AI Agents are also fully GDPR compliant and meet the requirements of the European AI Act, which imposes particularly stringent requirements on transparency and accountability for financial applications. For financial institutions monitored by the DNB, AFM, or similar regulators, this offers the assurance that AI can be deployed without compliance risks.

Financial service providers work with sensitive data daily: debt positions, income data, mortgages, investments, payment behavior, and in some cases, special personal data. At Conversed.ai, we pseudonymize all this personal data before it is processed by our AI Agents. This means that names, social security numbers, account numbers, and other identifying information are never directly traceable, not even when the AI Agent works with the data. For particularly sensitive scenarios, such as a conversation with a customer in financial distress or a debt restructuring process, we can configure the AI Agent so that certain data is never stored or that human intervention is mandatory. This allows financial institutions to deploy AI for scenarios previously considered too privacy-sensitive, without compromising on functionality or customer experience.

AI in financial services requires human oversight, always. An AI that cannot explain how it arrived at an answer is simply too great a risk in a regulated environment. Our AI Agents are designed with a human-in-the-loop approach from the outset: a human employee is automatically involved for every sensitive or complex topic. Furthermore, every answer from the AI Agent is traceable and explainable. We show which source, document, or regulation the AI bases its answer on, so that compliance officers, regulators, and clients always have insight into the reasoning. No black box, but transparent AI that meets the explainability requirements of the AI Act and internal risk frameworks. For financial institutions, this means that AI can be deployed without relinquishing control.

The financial sector faces constantly changing regulations: new DNB guidelines, AFM rulings, MiFID updates, GDPR interpretations, and internal policies. An AI knowledge base that doesn't grow with these changes quickly becomes a compliance risk rather than an asset. Conversed.ai helps your organization set up and maintain a structured knowledge base that remains compliant at all times. Through Retrieval-Augmented Generation (RAG), the AI Agent provides answers based exclusively on your approved, up-to-date content, ensuring no hallucinations or outdated information. When regulations change, you update one central source, and the AI Agent immediately uses the new version. With our AI Trainer Certification Program, we train employees within your organization to manage datasets themselves, validate answers, and implement compliance updates, ensuring your AI Agent is always aligned with the latest requirements.

Our AI Agents seamlessly integrate with the software your financial organization already uses. Whether it's CRM systems like Salesforce Financial Services Cloud or Microsoft Dynamics, knowledge base systems like Confluence and SharePoint, or specific core banking and insurance platforms, Conversed.ai integrates with your existing IT landscape without requiring extensive migrations. This allows the AI Agent to directly retrieve relevant customer information, look up policy details, check payment status, and consult internal procedures, all within your organization's existing security and compliance frameworks. Your team continues to work in the tools they know, while the AI Agent handles the heavy lifting in the background, keeping all data up-to-date and secure.

Customer service is one of the largest operational cost centers for financial service providers, with high demands on quality, speed, and compliance. Our AI Agents take over the vast majority of repetitive tasks, 24 hours a day, 7 days a week, via Chat, Email, Voice, and Tickets. Queries about balances, transactions, policy details, payment reminders, and standard procedures are answered directly and compliantly. This allows your support team to focus on complex issues, escalations, and strategic customer relationships, while the AI Agent handles the volume without requiring you to hire additional capacity. The result is a direct and measurable reduction in operational costs, as well as 24/7 availability that your customers expect from a modern financial service provider. For more complex or sensitive questions, the conversation is seamlessly transferred to a human colleague, with the full context preserved.

An AI Agent in finance is more than a support tool; it's a driver of customer satisfaction and growth. Customers expect immediate, accurate answers, even outside of business hours, and want a personalized experience without long wait times. Our AI Agents deliver precisely that: 24/7 accurate answers, personally tailored to the customer's context. At the same time, your employees are freed from repetitive questions, leading to a measurable increase in employee satisfaction. Through conversational commerce, the AI Agent can also proactively offer relevant products and services, such as supplementary insurance, mortgage advice, or a savings product, at the right moment in the customer journey. Compliant, transparent, and always with the customer at the center. The result: higher customer lifetime value, better retention, and stronger customer trust.