AI Agents in Healthcare

In healthcare, trust is non-negotiable. Conversed.ai is ISO 9001 and ISO 27001 certified, meeting the highest international standards for quality management and information security. Our AI Agents are fully AVG compliant and meet the requirements of the European AI Act. In addition, we pseudonymize all personal data processed by our AI Agents. This means that names, BSN numbers and medical data are never directly traceable, even when the AI Agent is working with sensitive patient information. This allows healthcare organizations to use our AI Agents for scenarios that were previously considered too privacy-sensitive, without compromising functionality or ease of use.

Healthcare professionals spend a significant portion of their working hours on administrative tasks: answering recurring questions, managing appointments, and processing standard requests. Our AI Agents take over this work, 24 hours a day, 7 days a week, via chat, email, and voice. The result is a direct reduction in workload for your patient service team. Employees can once again focus on what truly matters: providing quality care. At the same time, operational costs decrease because less capacity is needed for repetitive processes. Patients benefit from faster answers and no waiting times, leading to a measurable increase in patient satisfaction.

Implementing an AI Agent is just the beginning. With Conversed.ai's AI Optimization Studio, your organization maintains complete control over the performance and behavior of your AI Agent. You gain real-time insight into the types of questions patients and employees are asking, how the AI Agent is performing, and where improvements can be made. Through Reinforcement Learning Through Human Feedback (RHLF), the accuracy of the AI Agent is continuously improved. In addition, our dashboards provide valuable insights into customer satisfaction, frequently asked questions and trends, data that helps you not only optimize your AI Agent, but also improve your broader service delivery.

AI Agents from Conversed.ai are not just for patients. Within healthcare institutions, they also automatically answer frequently asked questions from employees about HR policies, IT issues, schedules, and internal procedures. New employees are onboarded faster because they have direct access to an AI Agent that guides them through the onboarding process. The result: less pressure on HR and IT departments, faster answers for employees, and higher employee satisfaction. In a sector where staff retention is one of the biggest challenges, this makes a tangible difference.

Our AI Agents interface seamlessly with the systems your organization already uses. Whether it's an EHR such as HIX, Scheduling Calendar, Microsoft Teams or SharePoint, Conversed.ai integrates with your existing IT landscape without the need for a major migration. This allows the AI Agent to instantly retrieve relevant patient or employee information, schedule appointments and access internal knowledge resources. Your team continues to work in the tools they know, while the AI Agent does the heavy lifting in the background.

Conversed.ai's AI Agents go beyond answering questions. They automate entire workflows: from scheduling and changing appointments to sending reminders, routing requests to the right department and creating tickets or notes. Automating these processes end-to-end eliminates manual steps that are error-prone and time-consuming. Your organization works more efficiently, patients experience a smoother process and your employees are relieved of routine work.

The strength of an AI Agent hinges on the quality of its knowledge base. Conversed.ai helps your organization establish and maintain a structured knowledge base that serves as the foundation for the AI Agent. Through Retrieval-Augmented Generation (RAG), the AI Agent always provides answers based on your approved, current content, not hallucinations or outdated information. With our AI Trainer Certification Program, we train employees within your organization to manage datasets themselves, optimize answers and continuously improve the AI Agent. This way, your AI Agent always remains up-to-date and reliable.