Insights & Research Automation AI Agents

The way most organizations collect customer feedback simply doesn't work anymore:

• NPS surveys via email, phone, and text message are perceived as annoying by the majority of customers and have low response rates.
• CSAT scores with thumbs up or down are barely used and are biased towards angry users.
• Annual or quarterly trackers provide data that is already outdated by the time the report is ready.
• You get a score, but no insight into why, and therefore no handle to improve it

Our Research AI Agent has real conversations with your customers, just like a professional market researcher would. You provide research questions, and the AI Agent actively engages in dialogue with your customers to probe deeper than a standard survey ever could. This yields high-quality research at a fraction of the cost of traditional qualitative research.

• Conduct 1-on-1 customer conversations at scale
• Get qualitative insights, not just numbers
• Real-time reporting, right in your dashboard
• No expensive research firms or long lead times
• Segment by target audience, campaign, or product interest

The power of our Research AI Agent isn't just in active conversations, but rather in what it extracts from all customer interactions in the background. It runs alongside your other AI Agents (Customer Service, Sales, HR) and automatically distills valuable feedback from every conversation, without ever needing your customers to fill out a survey.

• Automated NPS indication from tone and content of conversations
• Real-time sentiment per product, service, or feature
• Automatically bundled and classified opinions and complaints
• Compliments and suggestions visible directly in your dashboard
• 100% response rate, because every interaction counts

A general NPS score or CSAT rating says little. Knowing you scored a 7 doesn't help you improve your product. The real value lies in understanding sentiment around specific topics, because that's where a company can concretely do something.

• Sentiment per individual product: which products score well, which lead to frustration?
• Sentiment per service: what are customers happy about, and what are they not?
• Sentiment per feature: Which features are praised, which cause irritation?
• Sentiment by customer segment: Do premium customers think differently about your offering than new customers?
• Sentiment over time: Is customer feeling improving or deteriorating?

These types of detailed insights give you concrete tools to improve your product, service, or communication, without having to guess.

Not every customer is the same, and not every campaign appeals to the same people. Our Research AI Agent provides insights per audience segment and per campaign, allowing you to tailor your strategy to what truly works for each target group.

• See how different customer segments think about your brand and products
• Link feedback to specific marketing campaigns
• Compare sentiment between exposed and non-exposed groups
• Discover which campaigns truly resonate with which target audience
• Optimize your marketing budget based on real feedback, not assumptions.

Traditional research revolves around cycles of weeks or months: you send out a survey, wait for responses, analyze the data, build a report, and present findings. By then, reality has already changed. Our Research AI Agent works in real-time, allowing you to respond to trends immediately.

• Live dashboards with sentiment, NPS, and topics
• Alerts when sentiment around a specific topic suddenly changes
• Trend detection: see problems arise before they get out of hand
• Immediate ROI insights on new product launches or campaigns
• Exports to your BI tools and reporting systems

With our AI Research Agent, you can transform the way your organization collects and uses customer feedback. From annoying surveys that no one fills out to continuous, high-quality feedback from every interaction. From expensive research firms to scalable AI. From delayed reports to real-time dashboards.

• Up to 90% lower research costs compared to traditional research
• Dramatically higher response rates, because you're using conversations that already exist.
• Applicable to product teams, marketing, customer success, and leadership
• Runs alongside your other AI Agents, or independently as a research tool
• Integration with your existing BI tools, CRM, and analytics platforms

Say goodbye to manual customer research and hello to an efficient, data-driven approach with our AI Research Agents.