HR & IT Service Desk AI Agents

Employees don't want to wait hours for an answer about their vacation days, password resets, or VPN access. Our HR and IT Service Desk AI Agents are available 24/7 in over 50 languages, ideal for organizations with international teams or locations in different time zones. Whether someone has an HR question at 7:00 AM on a Monday or an IT issue late on a Friday night, the AI Agent is immediately ready with an answer based on your current policies and procedures. This means employees no longer have to interrupt their work to wait for an answer, and your HR and IT teams won't have to handle a continuous stream of basic inquiries. The result: faster turnaround times for everyone and more time for strategic work.

Nothing is more frustrating for an employee than waiting for an answer that’s holding up their work. Whether it’s a password that doesn’t work, confusion about expense reports, or a question about the pension plan—waiting for an answer not only takes time but also saps energy and motivation. Our AI Agents handle over 70% of repetitive HR and IT questions immediately, allowing employees to get right back to work. The results are immediately visible in eNPS scores, higher employee satisfaction, better retention in a labor market where talent is scarce, and a more efficient onboarding process where new colleagues can find answers to their questions independently. Happy employees are more productive employees, and that directly translates into your organization’s performance.

Our HR and IT Service Desk AI Agents work across all channels employees already use. Chat and Voice for immediate questions, and through suggested replies for Tickets and Email, allowing your service desk team to decide if an AI-proposed answer is correct before it's sent to the employee. This happens directly within the tools you already use: TopDesk, AFAS, Xurrent, Jira, Zendesk, and many other ITSM and HRIS systems. The AI Agent analyzes the ticket or email and suggests a draft response based on your knowledge base. Your employee only needs to review and send it, or adjust it with a single click. For more complex or sensitive issues, the ticket is automatically escalated to the right specialist, including full context. This ensures a seamless employee experience and a more efficient deployment of your service desk team.

Accuracy is crucial when it comes to HR and IT questions. An incorrect answer regarding vacation entitlements, pension plans, or security policies can have serious consequences. That’s why our Service Desk AI Agents provide answers exclusively based on your approved internal documentation, using Retrieval-Augmented Generation (RAG). No hallucinations, no made-up rules, no outdated policies. You have full control over what the AI can and cannot say, which topics are automatically escalated to a specialist, and for which questions a human must always validate the answer first (via suggested replies on tickets and email). Thanks to our AI Optimization Studio, you can see in real time how the AI Agent is performing and continuously validate and train its responses. This allows you to build a Service Desk AI Agent that works exactly as your organization requires, with 100% compliance and accuracy.

Every HR or IT question employees ask is valuable data about what's happening within your organization. But that data often gets lost in tickets, chats, and emails. Our Service Desk AI Agents consolidate all internal inquiries and provide real-time dashboards with concrete insights: what topics are most frequently asked about, around which HR or IT themes is the sentiment negative, and what do employees consistently struggle with? This is invaluable for HR and IT leaders. For example, you might discover that there are widespread requests for a specific piece of policy (a signal that the documentation is unclear), or that the sentiment around a new tool is overwhelmingly negative (a signal to invest in training or an alternative solution). No more engagement surveys that only provide insights annually; instead, get real-time data from actual employee questions.

Our HR and IT Service Desk AI agents integrate seamlessly with the tools your organization already uses. For IT service management, we connect with TopDesk, Xurrent, Jira Service Management, ServiceNow, and many others. For HR systems, we integrate directly with AFAS, Visma, SAP SuccessFactors, Workday, BambooHR, and other HRIS solutions. Additionally, the AI agent is available in the communication channels employees already use, such as Slack and Microsoft Teams, so they don't need to learn a new tool. For knowledge bases, we connect with SharePoint, Confluence, and the knowledge base modules of your ITSM/HRIS. Tickets are automatically created and routed, employee data is retrieved in real-time, and all data remains in sync. Your team continues to work in the tools they know, while the AI agent does the heavy lifting in the background.

When 70% automatically handles repetitive HR and IT inquiries, your HR and IT teams regain something invaluable: strategic time. HR professionals can focus on talent development, leadership, employee experience, cultural initiatives, and strategic workforce planning, rather than spending all day answering questions about vacation days and expense reports. IT teams gain the capacity to work on infrastructure improvements, security projects, digitalization, and innovation, rather than constantly resetting passwords and configuring printers. This is where modern HR and IT add value to an organization: not by answering standard questions, but by building an organization where people want to work and systems that truly enable productivity and innovation. A Service Desk AI Agent is not a replacement for your team, but a reinforcement that amplifies their impact on the organization.