AI Agents in Healthcare
Automate appointment management, answer patient questions, and relieve your healthcare team — 24/7, via chat, email, and voice. Secure, GDPR-compliant, and seamlessly integrated with your healthcare systems.
Book a Healthcare AI Agent DemoPrivacy & Security
- Fully GDPR and AI Act compliant
- ISO 9001 & ISO 27001 Certified
- Pseudonymization of all personal data
Core benefits
- 24/7 automated appointment management via chat, email, and voice
- Lighter workload for patient service team
- Higher patient satisfaction, no waiting times
- Secure connection with EPDs like HIX and Planning Schedule
Why do healthcare institutions choose Conversed.ai
From hospitals and occupational health services to healthcare software providers—our AI Agents are built, trained, and continuously optimized for the unique demands of the healthcare sector.
01 Privacy & Data Security
In healthcare, trust is non-negotiable. Conversed.ai is ISO 9001 and ISO 27001 certified, meeting the strictest international standards for quality management and information security. Our AI Agents are fully GDPR compliant and meet the requirements of the European AI Act. Furthermore, we pseudonymize all personal data processed by our AI Agents. This means that names, social security numbers, and medical data are never directly traceable – even when the AI Agent works with sensitive patient information. As a result, healthcare institutions can deploy our AI Agents for scenarios previously considered too privacy-sensitive, without compromising on functionality or ease of use.
02 Higher Efficiency, Lower Costs
Healthcare professionals spend a large portion of their working hours on administrative tasks: answering recurring questions, managing appointments, and processing standard requests. Our AI Agents take over this work — 24 hours a day, 7 days a week, via chat, email, and voice. The result is a direct reduction in workload for your healthcare team. Employees can once again focus on what truly matters: providing quality care. At the same time, operational costs decrease as less capacity is needed for repetitive processes. Patients benefit from faster answers and no waiting times, leading to a measurable increase in patient satisfaction.
03 Control, Optimization & Insights
Implementing an AI Agent is just the beginning. With Conversed.ai's AI Optimization Studio, your organization maintains complete control over the performance and behavior of your AI Agent. You gain real-time insight into the types of questions patients and employees ask, how the AI Agent is performing, and where improvement is possible. Through Reinforcement Learning Through Human Feedback (RHLF), the accuracy of the AI Agent is continuously enhanced. Furthermore, our dashboards offer valuable insights into customer satisfaction, frequently asked topics, and trends—data that helps you not only optimize your AI Agent but also improve your broader service delivery.
04 Employee Satisfaction & Productivity
AI Agents from Conversed.ai are not just for patients. Within healthcare institutions, they also automatically answer frequently asked questions from employees about HR policies, IT issues, schedules, and internal procedures. New employees are onboarded faster because they have direct access to an AI Agent that guides them through the onboarding process. The result: less pressure on HR and IT departments, faster answers for employees, and higher employee satisfaction. In a sector where staff retention is one of the biggest challenges, this makes a tangible difference.
05 Integration with Existing Healthcare Systems
Our AI Agents are seamlessly integrated with the systems your organization already uses. Whether it's an EHR like HIX, a Scheduling Calendar, Microsoft Teams, or SharePoint—Conversed.ai integrates with your existing IT landscape without requiring a major migration. This allows the AI Agent to directly retrieve relevant patient or employee information, schedule appointments, and consult internal knowledge sources. Your team continues to work in the tools they know, while the AI Agent handles the heavy lifting in the background.
06 Process Integration & Automation
The AI Agents from Conversed.ai go beyond answering questions. They automate complete workflows: from scheduling and rescheduling appointments to sending reminders, routing requests to the correct department, and creating tickets or notes. By automating these processes end-to-end, manual steps that are error-prone and time-consuming are eliminated. Your organization works more efficiently, patients experience a smoother process, and your employees are relieved of routine work.
07 Knowledge Base & Continuous Improvement
The power of an AI Agent stands or falls with the quality of its knowledge base. Conversed.ai helps your organization set up and maintain a structured knowledge base that serves as the foundation for the AI Agent. Through Retrieval-Augmented Generation (RAG), the AI Agent always provides answers based on your approved, up-to-date content – no hallucinations or outdated information. With our AI Trainer Certification Program, we train employees within your organization to manage datasets themselves, optimize answers, and continuously improve the AI Agent. This ensures your AI Agent remains up-to-date and reliable.