AI Ticket Agent for Zendesk
Implement an AI Ticket Agent within Zendesk. Suggested answers from your own knowledge articles will appear under your tickets, enabling your team to respond faster and more consistently.
BOOK A DEMO NOWCore benefits
- Ticket Agent within Zendesk
- Suggested Replies directly under your tickets
- Chat agent on your Zendesk articles
Control & Safety
- Knowledge base remains with the customer
- Men leads, AI supports
- Faster, uniform handling
Why you Zendesk coupled with Conversed.ai
Zendesk processes a large volume of customer inquiries for many support teams. Conversed.ai helps you manage that volume with an AI Ticket Agent that prepares the answer, while humans make the final decision.
Within Zendesk, the Ticket Agent handles recurring and simple questions as soon as they come in. This saves your support team time for conversations that truly require attention. The agent works within your familiar Zendesk environment.
With each ticket, your employee receives a ready-made draft response. That draft can be approved, refined, or discarded at a glance. The agent speeds up their work, but the decision always remains with the human.
Your knowledge articles remain your property and under your control. Conversed.ai consults them as a source but leaves ownership and location completely unaffected. This way, you keep control.
All answers come directly from your Zendesk knowledge base via Retrieval-Augmented Generation. This allows the agent to connect to your own tone of voice and procedures, leaving no room for fabricated information. Improve your articles and the answers will improve with them.
Because the groundwork is already in place, initial response times decrease. Furthermore, customers receive consistent answers, regardless of who handles the ticket. Your support becomes faster without sacrificing quality.