AI Ticket Agent for Freshdesk
Give your Freshdesk support an AI Ticket Agent that prepares an answer under each ticket based on your own knowledge articles. Respond faster, with humans in the lead.
BOOK A DEMO NOWCore benefits
- Ticket Agent integrated into Freshdesk
- Suggested answers under each ticket
- Chatbot on your Freshdesk articles
Control & Safety
- Customer retains ownership of the knowledge base
- AI prepares, employee decides
- Shorter lead time, equal quality
Why you Freshdesk coupled with Conversed.ai
Freshdesk teams receive the same types of questions day in and day out. Conversed.ai places an AI Ticket Agent next to it that prepares that routine work, so your employees can focus on the more difficult matters.
The Ticket Agent integrates with Freshdesk and recognizes recurring questions as soon as a ticket arrives. This relieves your support team of repetitive work. The agent works entirely within your existing Freshdesk setup.
Under each ticket, a suggested answer is ready for your employee to use, modify, or reject. This way, you benefit from the speed of AI without anything going out unchecked. Your team remains in control.
Your knowledge base remains under your management and in its own place. Conversed.ai uses the content purely as a source for answers and does not change ownership. You decide which knowledge is made accessible.
Answers are built from your Freshdesk knowledge base articles using Retrieval-Augmented Generation. This keeps agents within your own, approved information and avoids fabrications. As your knowledge base grows, the answers will become more complete.
The preparatory work has already been done, allowing tickets to be processed faster. At the same time, every customer receives a consistent and correct answer, regardless of who is at the counter. More volume, without loss of quality.