{"id":1852,"date":"2026-07-07T17:16:54","date_gmt":"2026-07-07T15:16:54","guid":{"rendered":"https:\/\/conversed.ai\/?page_id=1852"},"modified":"2026-07-07T17:16:54","modified_gmt":"2026-07-07T15:16:54","slug":"genesys-ai-agent-integration","status":"publish","type":"page","link":"https:\/\/conversed.ai\/en\/genesys-ai-agent-integratie\/","title":{"rendered":"Genesys AI Agent Integration"},"content":{"rendered":"\n<!--\n  \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\n  CONVERSED.AI, GENESYS INTEGRATIE LANDINGSPAGINA\n  Voor Labelvier WordPress theme\n  \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\n-->\n<style>\n\/* \u2500\u2500\u2500 LABELVIER CONTAINER OVERRIDES \u2500\u2500\u2500 *\/\n.cvsd-genesys {\n  width: 100vw !important;\n  max-width: 100vw !important;\n  margin-left: calc(-50vw + 50%) !important;\n  margin-right: calc(-50vw + 50%) !important;\n  padding-left: 0 !important;\n  padding-right: 0 !important;\n  overflow-x: hidden;\n  box-sizing: border-box !important;\n}\n\n.entry-content,\n.post-content,\n.page-content,\narticle,\n.container,\n.content-area,\n.site-content,\n.wp-block-post-content,\nmain,\n.site-main,\n.page-template-default .entry-content,\n[class*=\"content-wrapper\"],\n[class*=\"page-wrapper\"],\n[class*=\"main-content\"] {\n  max-width: 100% !important;\n  padding-left: 0 !important;\n  padding-right: 0 !important;\n  margin-left: 0 !important;\n  margin-right: 0 !important;\n}\n\nbody { overflow-x: hidden !important; }\n<\/style>\n\n<style>\n\/* Scope alles onder .cvsd-genesys *\/\n.cvsd-genesys {\n  --blue-900: #0A1A8A;\n  --blue-800: #0D22A8;\n  --blue-700: #1132CC;\n  --blue-600: #1B3FE0;\n  --blue-500: #2952F0;\n  --blue-400: #4A6FF5;\n  --blue-300: #7B96F8;\n  --blue-200: #ADC0FB;\n  --blue-100: #DCE4FD;\n  --blue-50: #F0F3FF;\n  --white: #FFFFFF;\n  --bg-light: #F2F2F0;\n  --gray-100: #EDEDEB;\n  --gray-600: #4A4A48;\n  --gray-800: #1E1E1C;\n\n  font-family: inherit;\n  color: var(--gray-800);\n  line-height: 1.7;\n  -webkit-font-smoothing: antialiased;\n  margin: 0;\n  padding: 0;\n}\n\n.cvsd-genesys *, .cvsd-genesys *::before, .cvsd-genesys *::after {\n  box-sizing: border-box;\n}\n\n\/* \u2500\u2500\u2500 HERO \u2500\u2500\u2500 *\/\n.cvsd-genesys .cvsd-hero {\n  position: relative;\n  display: flex;\n  align-items: center;\n  background: linear-gradient(165deg, var(--blue-900) 0%, var(--blue-800) 40%, var(--blue-700) 100%);\n  overflow: hidden;\n  color: #FFFFFF !important;\n}\n\n.cvsd-genesys .cvsd-hero,\n.cvsd-genesys .cvsd-hero p,\n.cvsd-genesys .cvsd-hero li,\n.cvsd-genesys .cvsd-hero span,\n.cvsd-genesys .cvsd-hero div,\n.cvsd-genesys .cvsd-hero h1,\n.cvsd-genesys .cvsd-hero h2,\n.cvsd-genesys .cvsd-hero h3 {\n  color: #FFFFFF !important;\n}\n\n.cvsd-genesys .cvsd-hero h1 em { color: var(--blue-300) !important; }\n.cvsd-genesys .cvsd-hero-sub { color: rgba(255,255,255,0.75) !important; }\n.cvsd-genesys .cvsd-hero-label { color: var(--blue-200) !important; }\n.cvsd-genesys .cvsd-trust-card li { color: rgba(255,255,255,0.78) !important; }\n\n.cvsd-genesys .cvsd-hero::before {\n  content: '';\n  position: absolute;\n  top: -30%; right: -10%;\n  width: 700px; height: 700px;\n  border-radius: 50%;\n  background: radial-gradient(circle, rgba(74,111,245,0.15) 0%, transparent 70%);\n  animation: cvsdPulse 8s ease-in-out infinite;\n}\n\n.cvsd-genesys .cvsd-hero::after {\n  content: '';\n  position: absolute;\n  bottom: -20%; left: -5%;\n  width: 500px; height: 500px;\n  border-radius: 50%;\n  background: radial-gradient(circle, rgba(123,150,248,0.1) 0%, transparent 70%);\n  animation: cvsdPulse 10s ease-in-out 2s infinite;\n}\n\n@keyframes cvsdPulse {\n  0%, 100% { transform: scale(1); opacity: 0.6; }\n  50% { transform: scale(1.08); opacity: 1; }\n}\n\n.cvsd-genesys .cvsd-hero-grid {\n  position: absolute;\n  inset: 0;\n  background-image:\n    linear-gradient(rgba(255,255,255,0.03) 1px, transparent 1px),\n    linear-gradient(90deg, rgba(255,255,255,0.03) 1px, transparent 1px);\n  background-size: 60px 60px;\n}\n\n.cvsd-genesys .cvsd-hero-content {\n  position: relative;\n  z-index: 2;\n  max-width: 1200px;\n  margin: 0 auto;\n  padding: 80px 40px 56px;\n  display: grid;\n  grid-template-columns: 1.1fr 0.9fr;\n  gap: 80px;\n  align-items: center;\n}\n\n@keyframes cvsdBlink {\n  0%, 100% { opacity: 1; }\n  50% { opacity: 0.3; }\n}\n\n@keyframes cvsdFadeUp {\n  from { opacity: 0; transform: translateY(24px); }\n  to { opacity: 1; transform: translateY(0); }\n}\n\n\/* Logo, nette witte chip links bovenaan *\/\n.cvsd-genesys .cvsd-logo {\n  display: flex;\n  justify-content: flex-start;\n  align-items: center;\n  width: 100%;\n  margin-bottom: 28px;\n  animation: cvsdFadeUp 0.8s 0.1s ease-out both;\n}\n\n.cvsd-genesys .cvsd-logo-mark {\n  height: 112px !important;\n  width: auto !important;\n  max-width: 620px;\n  object-fit: contain;\n  display: block;\n  background: #FFFFFF;\n  border-radius: 14px;\n  padding: 20px 32px !important;\n  box-shadow: 0 6px 20px rgba(0,0,0,0.15);\n  margin: 0 !important;\n}\n\n.cvsd-genesys .cvsd-hero h1 {\n  font-family: inherit !important;\n  font-size: clamp(36px, 4vw, 48px) !important;\n  font-weight: 700 !important;\n  line-height: 1.12 !important;\n  letter-spacing: -0.02em;\n  margin: 0 0 24px 0 !important;\n  padding: 0 !important;\n  color: var(--white) !important;\n  animation: cvsdFadeUp 0.8s 0.15s ease-out both;\n}\n\n.cvsd-genesys .cvsd-hero h1 em { font-style: italic; color: var(--blue-300); }\n\n.cvsd-genesys .cvsd-hero-sub {\n  font-size: 18px !important;\n  line-height: 1.7 !important;\n  color: rgba(255,255,255,0.75);\n  max-width: 520px;\n  margin: 0 0 36px 0 !important;\n  padding: 0 !important;\n  animation: cvsdFadeUp 0.8s 0.3s ease-out both;\n}\n\n.cvsd-genesys .cvsd-cta {\n  display: inline-flex;\n  align-items: center;\n  gap: 10px;\n  padding: 16px 36px;\n  background: var(--blue-400);\n  color: #FFFFFF !important;\n  font-family: inherit;\n  font-size: 16px !important;\n  font-weight: 700;\n  border: none;\n  border-radius: 60px;\n  cursor: pointer;\n  text-decoration: none !important;\n  transition: all 0.3s ease;\n  animation: cvsdFadeUp 0.8s 0.45s ease-out both;\n}\n\n.cvsd-genesys .cvsd-cta:hover {\n  background: var(--white);\n  transform: translateY(-2px);\n  box-shadow: 0 12px 40px rgba(0,0,0,0.2);\n  text-decoration: none !important;\n}\n\n.cvsd-genesys .cvsd-cta svg { transition: transform 0.3s ease; }\n.cvsd-genesys .cvsd-cta:hover svg { transform: translateX(4px); }\n\n\/* Trust Cards *\/\n.cvsd-genesys .cvsd-trust {\n  display: flex;\n  flex-direction: column;\n  gap: 20px;\n  animation: cvsdFadeUp 0.8s 0.5s ease-out both;\n}\n\n.cvsd-genesys .cvsd-trust-card {\n  background: rgba(255,255,255,0.06);\n  backdrop-filter: blur(12px);\n  border: 1px solid rgba(255,255,255,0.1);\n  border-radius: 16px;\n  padding: 28px 32px;\n  transition: all 0.35s ease;\n}\n\n.cvsd-genesys .cvsd-trust-card:hover {\n  background: rgba(255,255,255,0.1);\n  border-color: rgba(255,255,255,0.2);\n  transform: translateY(-3px);\n}\n\n.cvsd-genesys .cvsd-trust-card h3 {\n  font-family: inherit !important;\n  font-size: 18px !important;\n  font-weight: 700 !important;\n  margin: 0 0 16px 0 !important;\n  padding: 0 !important;\n  color: #FFFFFF !important;\n  display: flex;\n  align-items: center;\n  gap: 10px;\n}\n\n.cvsd-genesys .cvsd-trust-card h3 .cvsd-icon {\n  width: 32px; height: 32px;\n  border-radius: 10px;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  font-size: 16px !important;\n  flex-shrink: 0;\n}\n\n.cvsd-genesys .cvsd-icon-shield { background: rgba(74,111,245,0.2); }\n.cvsd-genesys .cvsd-icon-bolt { background: rgba(27,74,239,0.15); }\n\n.cvsd-genesys .cvsd-trust-card ul {\n  list-style: none !important;\n  display: flex;\n  flex-direction: column;\n  gap: 10px;\n  padding-left: 0 !important;\n  margin: 0 !important;\n}\n\n.cvsd-genesys .cvsd-trust-card li {\n  font-size: 15px !important;\n  color: rgba(255,255,255,0.78);\n  list-style: none !important;\n  margin: 0 !important;\n  display: flex;\n  align-items: flex-start;\n  gap: 10px;\n  padding-left: 0 !important;\n  line-height: 1.5 !important;\n}\n\n.cvsd-genesys .cvsd-trust-card li::before { content: none !important; display: none !important; }\n.cvsd-genesys .cvsd-trust-card li svg {\n  width: 16px; height: 16px;\n  flex-shrink: 0;\n  margin-top: 3px;\n  stroke: var(--blue-400) !important;\n}\n.cvsd-genesys .cvsd-trust-card li::marker { content: none !important; display: none !important; }\n\n\/* \u2500\u2500\u2500 CONTENT SECTION \u2500\u2500\u2500 *\/\n.cvsd-genesys .cvsd-content {\n  max-width: 860px;\n  margin: 0 auto;\n  padding: 100px 40px;\n  background: #FFFFFF;\n}\n\n.cvsd-genesys .cvsd-content h2 {\n  font-family: inherit !important;\n  font-size: clamp(29px, 3vw, 38px) !important;\n  font-weight: 700 !important;\n  color: var(--blue-900) !important;\n  line-height: 1.2 !important;\n  margin: 0 0 20px 0 !important;\n  padding: 0 !important;\n  letter-spacing: -0.015em;\n}\n\n.cvsd-genesys .cvsd-content h2 em { font-style: italic; color: var(--blue-600); }\n\n.cvsd-genesys .cvsd-section-intro {\n  font-size: 17px !important;\n  color: var(--gray-600);\n  margin: 0 0 56px 0 !important;\n  padding: 0 !important;\n  max-width: 680px;\n  line-height: 1.7 !important;\n}\n\n.cvsd-genesys .cvsd-block {\n  position: relative;\n  margin: 0;\n  padding: 0;\n  border-bottom: 1px solid var(--gray-100);\n}\n\n.cvsd-genesys .cvsd-block:last-child { border-bottom: none; }\n\n\/* Verborgen checkbox stuurt de open\/dicht-status aan (geen JS nodig) *\/\n.cvsd-genesys .cvsd-acc-check {\n  position: absolute;\n  opacity: 0;\n  width: 0; height: 0;\n  pointer-events: none;\n}\n\n.cvsd-genesys .cvsd-block-head {\n  display: block;\n  cursor: pointer;\n  padding: 26px 0 4px;\n  margin: 0;\n}\n\n.cvsd-genesys .cvsd-block h3 {\n  font-family: inherit !important;\n  font-size: 21px !important;\n  font-weight: 700 !important;\n  color: var(--blue-800) !important;\n  margin: 0 !important;\n  padding: 0 !important;\n  display: flex;\n  align-items: center;\n  gap: 12px;\n}\n\n.cvsd-genesys .cvsd-block h3 .cvsd-num {\n  font-size: 12px !important;\n  font-weight: 700;\n  color: var(--blue-500);\n  background: var(--blue-100);\n  width: 30px; height: 30px;\n  border-radius: 8px;\n  display: inline-flex;\n  align-items: center;\n  justify-content: center;\n  flex-shrink: 0;\n}\n\n.cvsd-genesys .cvsd-block .cvsd-subtitle {\n  font-size: 14px !important;\n  font-weight: 500;\n  color: var(--blue-600);\n  text-transform: uppercase;\n  letter-spacing: 0.08em;\n  margin: 10px 0 0 0;\n}\n\n\/* Rij met de tekst-preview links en de + rechts, verticaal gecentreerd *\/\n.cvsd-genesys .cvsd-acc-row {\n  display: flex;\n  align-items: center;\n  gap: 28px;\n  padding-bottom: 28px;\n}\n\n.cvsd-genesys .cvsd-acc-check:checked ~ .cvsd-acc-row { align-items: flex-start; }\n\n.cvsd-genesys .cvsd-block .cvsd-toggle {\n  flex-shrink: 0;\n  width: 34px; height: 34px;\n  border-radius: 9px;\n  background: var(--blue-100);\n  color: var(--blue-600);\n  font-size: 26px;\n  font-weight: 300;\n  line-height: 1;\n  cursor: pointer;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  transition: transform 0.3s ease, background 0.3s ease, color 0.3s ease;\n}\n\n.cvsd-genesys .cvsd-acc-check:checked ~ .cvsd-acc-row .cvsd-toggle {\n  transform: rotate(45deg);\n  background: var(--blue-500);\n  color: #FFFFFF;\n  margin-top: 4px;\n}\n\n\/* Body: standaard ingekort met wegvagende gradient *\/\n.cvsd-genesys .cvsd-block .cvsd-acc-body {\n  flex: 1;\n  min-width: 0;\n  position: relative;\n  max-height: 128px;\n  overflow: hidden;\n  transition: max-height 0.45s ease;\n}\n\n.cvsd-genesys .cvsd-block .cvsd-acc-body::after {\n  content: '';\n  position: absolute;\n  left: 0; right: 0; bottom: 0;\n  height: 78px;\n  background: linear-gradient(to bottom, rgba(255,255,255,0) 0%, #FFFFFF 92%);\n  pointer-events: none;\n  transition: opacity 0.3s ease;\n}\n\n.cvsd-genesys .cvsd-acc-check:checked ~ .cvsd-acc-row .cvsd-acc-body { max-height: 1400px; }\n.cvsd-genesys .cvsd-acc-check:checked ~ .cvsd-acc-row .cvsd-acc-body::after { opacity: 0; }\n\n.cvsd-genesys .cvsd-block p {\n  font-size: 16px !important;\n  color: var(--gray-600);\n  line-height: 1.8;\n  margin: 0 !important;\n}\n\n\/* \u2500\u2500\u2500 RESPONSIVE \u2500\u2500\u2500 *\/\n@media (max-width: 900px) {\n  .cvsd-genesys .cvsd-hero-content {\n    grid-template-columns: 1fr;\n    gap: 48px;\n    padding: 64px 24px 40px;\n  }\n  .cvsd-genesys .cvsd-content { padding: 64px 24px; }\n}\n<\/style>\n\n<div class=\"cvsd-genesys\">\n\n  <!-- \u2550\u2550\u2550 HERO \u2550\u2550\u2550 -->\n  <section class=\"cvsd-hero\">\n    <div class=\"cvsd-hero-grid\"><\/div>\n    <div class=\"cvsd-hero-content\">\n      <div>\n        <div class=\"cvsd-logo\">\n          <img decoding=\"async\" src=\"https:\/\/conversed.ai\/wp-content\/uploads\/2026\/07\/Geneys_RGB_Logo2-e1783353536898.jpg\" alt=\"Genesys\" class=\"cvsd-logo-mark\">\n        <\/div>\n        <h1>AI Agents in <em>Genesys<\/em><\/h1>\n        <p class=\"cvsd-hero-sub\">Breng AI naar je Genesys-contactcenter. Van Agent Assist en voorgestelde antwoorden tot bot-orchestratie over voice en digitale kanalen, met antwoorden uit je eigen kennisbron.<\/p>\n        <a href=\"https:\/\/conversed.ai\/nl\/https-conversed-ai-booking-your-ai-assistant-demo\/\" class=\"cvsd-cta\">\n          BOEK NU EEN DEMO\n          <svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg>\n        <\/a>\n      <\/div>\n\n      <div class=\"cvsd-trust\">\n        <div class=\"cvsd-trust-card\">\n          <h3><span class=\"cvsd-icon cvsd-icon-bolt\">\u26a1<\/span> Kernvoordelen<\/h3>\n          <ul>\n            <li><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>Agent Assist en Suggested Replies in Genesys<\/li>\n            <li><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>Bot- en agent-orchestratie in je omgeving<\/li>\n            <li><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>Omnichannel over voice en digitaal<\/li>\n          <\/ul>\n        <\/div>\n        <div class=\"cvsd-trust-card\">\n          <h3><span class=\"cvsd-icon cvsd-icon-shield\">\ud83d\udee1<\/span> Controle &amp; Veiligheid<\/h3>\n          <ul>\n            <li><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>Antwoorden op basis van je eigen kennisbron<\/li>\n            <li><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>Klant blijft eigenaar van de kennis<\/li>\n            <li><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>De agent ondersteunt, de mens beslist<\/li>\n          <\/ul>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- \u2550\u2550\u2550 BODY CONTENT \u2550\u2550\u2550 -->\n  <section class=\"cvsd-content\">\n\n    <h2>Waarom je <em>Genesys<\/em> koppelt aan Conversed.ai<\/h2>\n    <p class=\"cvsd-section-intro\">Genesys is een contactcenter-platform dat voice en digitale kanalen samenbrengt. Conversed.ai voegt daar een AI-laag aan toe die medewerkers ondersteunt en gesprekken kan afhandelen, op basis van je eigen kennis.<\/p>\n\n    <div class=\"cvsd-block\">\n      <input type=\"checkbox\" id=\"cvsd-acc-01\" class=\"cvsd-acc-check\">\n      <label class=\"cvsd-block-head\" for=\"cvsd-acc-01\">\n        <h3><span class=\"cvsd-num\">01<\/span> Agent Assist en Suggested Replies<\/h3>\n        <div class=\"cvsd-subtitle\">Agent Assist<\/div>\n      <\/label>\n      <div class=\"cvsd-acc-row\">\n        <div class=\"cvsd-acc-body\">\n          <p>Tijdens gesprekken krijgt je medewerker binnen Genesys realtime suggesties en voorgestelde antwoorden aangereikt. Dat versnelt de afhandeling en verhoogt de consistentie, zonder dat de medewerker de regie verliest. De AI denkt mee, de mens beslist.<\/p>\n        <\/div>\n        <label class=\"cvsd-toggle\" for=\"cvsd-acc-01\" aria-hidden=\"true\">+<\/label>\n      <\/div>\n    <\/div>\n\n    <div class=\"cvsd-block\">\n      <input type=\"checkbox\" id=\"cvsd-acc-02\" class=\"cvsd-acc-check\">\n      <label class=\"cvsd-block-head\" for=\"cvsd-acc-02\">\n        <h3><span class=\"cvsd-num\">02<\/span> Bot- en agent-orchestratie<\/h3>\n        <div class=\"cvsd-subtitle\">Orchestratie<\/div>\n      <\/label>\n      <div class=\"cvsd-acc-row\">\n        <div class=\"cvsd-acc-body\">\n          <p>Conversed.ai orkestreert bots en AI-agents binnen je Genesys-omgeving en schakelt soepel door naar een medewerker waar dat nodig is. Zo vangt de AI de eenvoudige vragen af en houd je capaciteit over voor complexe gesprekken. De overdracht verloopt vloeiend en met context.<\/p>\n        <\/div>\n        <label class=\"cvsd-toggle\" for=\"cvsd-acc-02\" aria-hidden=\"true\">+<\/label>\n      <\/div>\n    <\/div>\n\n    <div class=\"cvsd-block\">\n      <input type=\"checkbox\" id=\"cvsd-acc-03\" class=\"cvsd-acc-check\">\n      <label class=\"cvsd-block-head\" for=\"cvsd-acc-03\">\n        <h3><span class=\"cvsd-num\">03<\/span> Omnichannel over voice en digitaal<\/h3>\n        <div class=\"cvsd-subtitle\">Omnichannel<\/div>\n      <\/label>\n      <div class=\"cvsd-acc-row\">\n        <div class=\"cvsd-acc-body\">\n          <p>Dezelfde AI-laag werkt over de kanalen die Genesys samenbrengt, van telefonie tot chat en messaging. Klanten krijgen daardoor een gelijkwaardige ervaring, ongeacht via welk kanaal ze binnenkomen. E\u00e9n kennisbron voedt alle kanalen.<\/p>\n        <\/div>\n        <label class=\"cvsd-toggle\" for=\"cvsd-acc-03\" aria-hidden=\"true\">+<\/label>\n      <\/div>\n    <\/div>\n\n    <div class=\"cvsd-block\">\n      <input type=\"checkbox\" id=\"cvsd-acc-04\" class=\"cvsd-acc-check\">\n      <label class=\"cvsd-block-head\" for=\"cvsd-acc-04\">\n        <h3><span class=\"cvsd-num\">04<\/span> Antwoorden op je eigen kennisbron<\/h3>\n        <div class=\"cvsd-subtitle\">RAG \u00b7 Eigen kennis<\/div>\n      <\/label>\n      <div class=\"cvsd-acc-row\">\n        <div class=\"cvsd-acc-body\">\n          <p>De antwoorden zijn gebaseerd op je eigen kennisbron via Retrieval-Augmented Generation, of die nu in SharePoint, Polly of een ander systeem staat. Daarmee blijft de AI bij je goedgekeurde informatie en worden verzinsels vermeden. Je kennis blijft leidend.<\/p>\n        <\/div>\n        <label class=\"cvsd-toggle\" for=\"cvsd-acc-04\" aria-hidden=\"true\">+<\/label>\n      <\/div>\n    <\/div>\n\n    <div class=\"cvsd-block\">\n      <input type=\"checkbox\" id=\"cvsd-acc-05\" class=\"cvsd-acc-check\">\n      <label class=\"cvsd-block-head\" for=\"cvsd-acc-05\">\n        <h3><span class=\"cvsd-num\">05<\/span> Klant blijft eigenaar van de kennis<\/h3>\n        <div class=\"cvsd-subtitle\">Eigenaarschap<\/div>\n      <\/label>\n      <div class=\"cvsd-acc-row\">\n        <div class=\"cvsd-acc-body\">\n          <p>Je kennis blijft van jou en op zijn eigen plek, buiten Genesys om indien gewenst. Conversed.ai gebruikt die kennis als bron voor de antwoorden en raakt het eigenaarschap niet aan. Jij bepaalt welke informatie de agent mag gebruiken.<\/p>\n        <\/div>\n        <label class=\"cvsd-toggle\" for=\"cvsd-acc-05\" aria-hidden=\"true\">+<\/label>\n      <\/div>\n    <\/div>\n\n  <\/section>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>AI Agents in Genesys Breng AI naar je Genesys-contactcenter. Van Agent Assist en voorgestelde antwoorden tot bot-orchestratie over voice en digitale kanalen, met antwoorden uit je eigen kennisbron. BOEK NU EEN DEMO \u26a1 Kernvoordelen Agent Assist en Suggested Replies in Genesys Bot- en agent-orchestratie in je omgeving Omnichannel over voice en digitaal \ud83d\udee1 Controle &amp; [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-gutenberg-blog.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1852","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Genesys AI Agent Integratie - Conversed AI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/conversed.ai\/en\/genesys-ai-agent-integration\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Genesys AI Agent Integratie - Conversed AI\" \/>\n<meta property=\"og:description\" content=\"AI Agents in Genesys Breng AI naar je Genesys-contactcenter. 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